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A call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A cal lcenter is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact center.

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