Call Quality Jobs

Convin - Bengaluru, Karnataka, India

Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching...

from: linkedin.com - Yesterday

Hexaware Technologies - Nagpur, Maharashtra, India

benefits. Mandatory: Graduate Experience : years in current role as AM Quality in a call center (Inbound calls, Emails/Chats) Aptitude skills-reasoning, logical reasoning and problem solving Technical

from: linkedin.com - 8 days ago

Sampoorna Consultants Pvt. Ltd - Hyderabad, Telangana, IN

Duties : - Conduct end-to-end manual testing of IVR applications to ensure functionality, reliability, and quality. - Analyze call flows, identify issues, and provide recommendations for process

from: adzuna.in - 7 days ago

Evernorth Health Services - Hyderabad, Telangana, India (+1 location)

within the application Work With stakeholders across various development, operations and quality teams Should be available for 24/7 on call support and some weekend checkout support Coordinate with SAAS

from: linkedin.com (+1 source) - 14 days ago

Notion Press - Chennai, Tamil Nadu, India

YOU WILL: Monitor, evaluate and score inbound calls against established quality assurance standards Review, evaluate, and score open and closed customer issues tickets against established quality assurance standards

from: linkedin.com - Yesterday

SHOPSENSE RETAIL TECHNOLOGIES LIMITED - Mumbai, Maharashtra, IN

architects to understand the tech stack, design and accordingly build the test frameworks, setup infra and build execution models to drive the end-to-end quality efforts of backend systems/services and client

from: adzuna.in (+1 source) - 8 days ago

Housing.com - Mumbai, Maharashtra, India

metrics including use of web analysis tools such as Google Analytics, email data reports, KPI report evaluations, call volume, quality of demand, and demand generated additionally. Develop CRM strategies

from: linkedin.com - Yesterday

DXC Technology - Bengaluru, Karnataka, India

and improving the service quality. Future Responsibilities: As our operations evolve, there may be opportunities for the team to execute callbacks or handle live calls directly. Flexibility and willingness

from: linkedin.com - Yesterday

A1 - Vashi, Mumbai (+2 locations)

job for candidates with 1 - 4 years of experience. More about this Call Quality Analyst job Please go through the FAQs to get all answers related to the given Call Quality Analyst job What is the eligibility ₹35,000 - ₹36,000 /Month

from: jobhai.com - 12 days ago

HCLTech - Chennai, Tamil Nadu, India

flow procedure. Adherence to process to ensure high quality and customer service. Follow escalation procedures for issues uncontrollable at agent level First call resolution. Break schedule adherence

from: linkedin.com - Yesterday